Privacy Policy

Effective Date: July 1, 2026

Tier One Capital LLC ("Tier One Capital," "we," "us," or "our") operates the website located at tierone-capital.com. This Privacy Policy describes the types of information we collect from visitors, prospective sellers, and rental guests who use our website, how we use that information, the third parties we share it with, and the steps we take to protect it. By using our website or booking a stay with us, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

Seller Information You Provide. When you submit our Request an Offer form, we collect the personal information you voluntarily provide. This may include your name, email address, phone number, property address, property type, property condition, desired timeline, and any additional details you choose to share.

Rental Booking Information. When you book a stay at one of our rental properties directly through our website, we collect your name, email address, phone number, the dates of your stay, the number of guests, whether you are bringing a pet, and any message you include with your booking.

Messages and Inquiries. When you contact us about a property or message us before, during, or after a stay, we collect the content of those messages along with your name, email address, and any phone number you provide. We keep these messages together as an ongoing conversation so we can answer your questions and assist you. Please do not include sensitive personal information (such as financial account or government ID numbers) in your messages.

Payment Information. Payments for rental bookings are processed by our payment processor, Stripe. Your card details are entered directly on Stripe's secure checkout and are not collected, stored, or seen by Tier One Capital. We receive only limited confirmation data such as the payment status, the last four digits of the card, and a transaction identifier. When you book, your card is authorized but not charged until we confirm your reservation.

Usage Data. When you visit our website, we automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how visitors use our site and allows us to improve its performance.

Cookies. Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide you with purchase offers or other requested information about our real estate services.
• To provide and manage our rental property services, including digital welcome books and guest communications.
• To operate, maintain, and improve our website and the services we offer.
• To communicate with you about your property submission, rental booking, or other matters related to our services.
• To comply with legal obligations and protect our rights.

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers. We work with trusted third-party service providers who help us operate our website and deliver our services. These providers only have access to the information necessary to perform their functions and are obligated to protect your data.
• Legal Requirements. We may disclose your information if required to do so by law, or in response to a valid legal request such as a subpoena, court order, or government investigation.
• Business Transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice if your information becomes subject to a different privacy policy.

Data Security

We take reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, use, alteration, or destruction. Our website is served over HTTPS, and form submissions are transmitted securely. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

To let you view and continue a message conversation without creating an account, the emails we send you may contain a private, one-time link unique to your conversation. Anyone with that link can view the conversation, so please keep it confidential and do not forward our emails to others.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy — for example, to service a booking, respond to an inquiry, maintain records of completed transactions, and comply with our legal, tax, and accounting obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information.
• The right to opt out of certain data processing activities.

To exercise any of these rights, please contact us at info@tierone-capital.com. We will respond to your request within a reasonable timeframe and will not discriminate against you for exercising these rights.

Virginia and other state residents. If you are a resident of Virginia, you have rights under the Virginia Consumer Data Protection Act (VCDPA), and residents of California and certain other states have comparable rights under their own laws. We do not sell your personal data, and we do not process it for targeted advertising. To exercise any applicable right, contact us at the email above.

Third-Party Services

Our website relies on the following third-party services to operate:

• Vercel. Our website is hosted on Vercel, which may collect technical data such as IP addresses and usage analytics as part of its hosting services. See Vercel's Privacy Policy.
• Supabase. We use Supabase to host the database and authentication that store booking and inquiry records. See Supabase's Privacy Policy.
• Stripe. We use Stripe to process rental payments. Stripe collects and processes your payment details under its own privacy policy. See Stripe's Privacy Policy.
• Resend. We use Resend to send transactional emails such as booking confirmations. See Resend's Privacy Policy.
• Formspree.Our Request an Offer form is delivered through Formspree, so the information you submit on that form passes through Formspree's servers. See Formspree's Privacy Policy.
• Rental channel partners. To keep availability and pricing accurate, we synchronize calendars and rates with platforms including Airbnb, Vrbo, and PriceLabs. This synchronization concerns reservation dates and pricing and does not transmit your payment details to those platforms.

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.

Cookies

Cookies are small text files placed on your device when you visit a website. We may use cookies for the following purposes:

• Essential Cookies. These are necessary for the website to function properly and cannot be disabled.
• Analytics Cookies. These help us understand how visitors interact with our website so we can improve content and performance.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may impact the functionality of certain parts of our website.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at info@tierone-capital.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: